Support

Here to help you get race-ready.

For questions, bug reports, or feature requests, email us.

We typically respond within 24 hours.

Common issues

The weather forecast will not load.: Forecasts need a race location and an internet connection. Confirm you set a location for the race, then check your network and try again.
My subscription is not showing on a new device.: Open Settings in the app and tap Restore Purchases. Your subscription is tied to your Apple ID.
I want to cancel my subscription.: Open the iPhone Settings app, tap your name, tap Subscriptions, select Triathlon Race Day Checklist, and tap Cancel Subscription. Access continues to the end of the billing period.
I cannot find my race photos after switching phones.: Race photos are stored locally on your device, not in the cloud. Back up your device regularly so photos transfer with a restore.
I want to delete my account.: Go to Settings in the app, scroll to the bottom, and tap Delete Account. This removes your cloud profile and erases local data. It cannot be undone.
I need a refund.: Refunds are handled by Apple at reportaproblem.apple.com.